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Developing Effective Communications Skills
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Provider:
Cornell University-ILR (View Profile)
Topic(s):
Leadership & Management > Interpersonal Skills
Who Should Attend?
Managers, supervisors, and individuals seeking to improve their communication effectiveness
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Full Seminar Description
This course will increase your awareness of communication behaviors and build your confidence and ability in managing workplace communications. You will learn skills for communicating powerfully, sending clear messages, and conducting challenging conversations while maintaining effective working relationships. Keywords: interpersonal skills, people management, human relations, assertive communication skills. Fee per person: $1495. Fee includes breakfast, lunch and refreshments.This course will increase your awareness of communication behaviors and build your confidence and ability in managing workplace communications. You will learn skills for communicating powerfully, sending clear messages, and conducting challenging conversations while maintaining effective working relationships.
KEY TOPICS
- Personality type and its influence on communication
- The power of perception and perspective taking
- Building listening effectiveness
- Communication competencies
- The role of empathy in communication
- Rapport and how to build it
- Managing nonverbal messages
- Assertive communication skills
Sponsor Background:
- Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
- Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
- Classes are highly interactive…between student and instructor and student to student.
- Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
- Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
- The majority of our clients are repeat users…a testimony to the quality and value received.
Substitution and Cancellation Policy
Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.
PLEASE NOTE: CORNELL NO LONGER ACCEPTS REGISTRATIONS WITH THE "BILL ME" OPTION. ALL WORKSHOPS MUST BE PAID IN ADVANCE EITHER BY CREDIT CARD OR PROOF OF PAYMENT SUCH AS A PO NUMBER.
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